FlyingOrbBall have a 30 DAYS FREE Return & Refund Policy.

FlyingOrbBall wants you to be excited about your new purchase. However, if you need to return an item, Our support team is here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from FlyingOrbBall.com

RETURNS

RETURN POLICY

30 DAYS FREE RETURN Policy

• Once our support team receives and inspects your returned product, our accounting team will initiate your refund within 30 days. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.

RETURN SHIPPING COSTS POLICY

• For non-quality related warranty claims, buyer is responsible for shipping costs.
• For quality related warranty claims, FlyingOrbBall refunds the shipping costs.

RETURN  ADDRESS

Please contact our Customer Service if you wish to return any items to our return address. You will receive a response as soon as possible. Please contact us via email at [email protected] before return or exchange products

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return. *If you have any other question, please contact our support team: [email protected]

REFUNDS

30 DAYS FREE REFUND Policy

We strive to ensure that we provide you with the best quality of products, and we are sure that you will love our lamps. However, if you are unhappy with your purchase and would like a refund, please contact us immediately. In order to be eligible for a refund, you must contact us within 30 days from your purchase date. We will then provide you with a return address to return your order. We do not cover the cost of return postage / shipping, this is your responsibility. In order for a refund the be processed successfully, you must follow the three step exchanges process above. As mentioned, postage / shipping is your responsibility and is not included in the refund process. Only the cost of the item is refundable. Once we have received your order, checked it out and are happy with it, we will process your refund using the same payment method provided at checkout. Please allow 30 days for a refund.

30-Day Money-Back Guarantee AND 12 Months Warranty for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in FlyingOrbBall’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories
• For non-quality related warranty claims, FlyingOrbBall refunds the cost of the product itself
• Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through FlyingOrbBall online stores, please contact retailers for refunds. For quality-related issues, please see below.

Secured Checkout

All our payments are secured to ensure that you have a safe and happy shopping experience. PayPal Payment 1. Paying With PayPal, you can send payment quickly and securely online. 2. Through PayPal, you can pay with a credit card, debit card, or bank account balance. 3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment. WITHOUT PayPal?

• You don't need a Paypal account to checkout.
• Paypal accepts all payment credit cards.
• Just select 'Paypal' and click the 'Pay with Debit or Creditcard' button.

12 Months Warranty

The FlyingOrbBall 12 months warranty protection plan is designed to give you peace of mind. Keep your lifestyle more gorgeous with outstanding accessories.

We’re so confident in our product that we’re willing to offer a 12 month guarantee. That means, should you have any issues with your lamp within 1 year, send it back to us and we will send you a brand new one for no extra charge. Process:

• Buyer must provide sufficient proof of purchase
• FlyingOrbBall must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return an item for quality inspection
• For defective items that FlyingOrbBall needs to have returned, warranties on those replacements are voided if the wrong item is returned to FlyingOrbBall or if the defective item is not returned.

Warranty Claims for Quality-Related Issues

We always need to verify proof of your defect. So, you've to show us your purchase receipt You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the returns.